Privacy Policy for CIQRA OÜ

Effective Date: 18/09/2024

 

CIQRA OÜ ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, www.ciqra.com ("Website"), or engage with our services. We comply with the European Union General Data Protection Regulation (EU GDPR) and other relevant data protection laws.

 

1. Data Controller

The data controller responsible for your personal data is:

 

CIQRA OÜ

Address: Harju maakond, Tallinn, Kesklinna linnaosa, Veskiposti tn 2-1002, 10138 Estonia

Tel: +372 627 5500

E-mail: info@ciqra.com

 

2. Information We Collect

We may collect and process the following categories of personal data about you:

 

a) Personal Data You Provide Voluntarily:

Contact Information: Name, email address, telephone number, address.

Account Details: Username, password, preferences, and other account-related information.

Customer Service Data: Any information you provide when contacting us via email or through other communication channels.

Transaction Data: Details of your purchases, payment information, billing address, and other related information.

b) Information Collected Automatically:

Technical Data: IP address, browser type, operating system, and device type.

Usage Data: Information about your visit to our Website, such as pages viewed, links clicked, time spent on pages, and referral sources.

c) Cookies and Similar Technologies:

We use cookies to collect data as outlined in our [Cookies Policy](link to cookies policy). These may include tracking user preferences and sessions to provide a better user experience.

 

3. Legal Basis for Processing

We only collect and process your personal data in accordance with the lawful bases set out in Article 6 of the GDPR. These include:

 

Consent: Where you have provided explicit consent for us to process your personal data (e.g., for marketing communications).

Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract.

Legitimate Interests: Where the processing is necessary for the purposes of our legitimate interests, provided that these interests are not overridden by your rights and freedoms (e.g., improving the functionality of our Website).

Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.

4. How We Use Your Information

We use the data we collect for the following purposes:

 

To provide our services: Process orders, manage accounts, and deliver products or services.

To communicate with you: Respond to inquiries, provide support, and send service-related notifications.

To improve our services: Analyze user behavior and feedback to enhance our Website and services.

For marketing purposes: Send you marketing communications, offers, and news, where you have given consent to receive such communications.

To comply with legal obligations: Maintain records required by law, resolve disputes, and enforce our agreements.

5. Sharing of Your Personal Data

We may share your personal data with the following categories of recipients:

 

Service Providers: We may share data with third-party service providers who help us deliver our services, including payment processors, IT service providers, and marketing platforms.

Business Partners: Where you have consented, we may share your information with our business partners for marketing purposes.

Legal Authorities: If required by law, we may disclose your personal data to regulatory authorities, law enforcement agencies, or government bodies.

Corporate Transactions: In the event of a business transaction (e.g., a merger or acquisition), your personal data may be transferred to the relevant party involved in the transaction.

6. International Data Transfers

Your personal data may be transferred and processed in countries outside the European Economic Area (EEA). We ensure that such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs) or an adequacy decision by the European Commission.

 

7. Data Security

We take appropriate technical and organizational measures to safeguard your personal data from unauthorized access, loss, destruction, or alteration. This includes the use of encryption, access controls, and secure storage facilities. However, please note that no method of transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.

 

8. Data Retention

We will retain your personal data only for as long as is necessary for the purposes outlined in this Privacy Policy or as required by law. Once your personal data is no longer needed, we will securely delete or anonymize it.

 

9. Your Rights Under GDPR

Under the GDPR, you have the following rights concerning your personal data:

 

Right of Access: You have the right to request access to the personal data we hold about you.

Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.

Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data where there is no longer a legitimate reason for us to retain it.

Right to Restrict Processing: You have the right to restrict the processing of your personal data under certain circumstances.

Right to Data Portability: You can request that we transfer your personal data to another data controller in a structured, commonly used, and machine-readable format.

Right to Object: You can object to the processing of your personal data for direct marketing purposes or where we rely on legitimate interests as a legal basis.

Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at info@ciqra.com.

 

10. Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.

 

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time in response to legal, technical, or business developments. When we update our Privacy Policy, we will post the revised policy on our Website with the updated "Effective Date."

 

We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

 

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

 

CIQRA OÜ

Address: Harju maakond, Tallinn, Kesklinna linnaosa, Veskiposti tn 2-1002, 10138 Estonia

Tel: +372 627 5500

E-mail: info@ciqra.com

 

By using our Website or engaging with our services, you agree to the terms of this Privacy Policy.